'Delivery and shipping' section

Parts of this section

1. Contact
2. Ordering
2.1 Ordering options
2.2 Order process
2.3 Order status
2.4 Order overview
3. Delivery and shipping
4. Payment methods
5. Returns and complaints
6. Further frequently asked questions

1.

Contact

Our contact details:
WERMA-USA Inc.
6731 Coallamer Road
East Syracuse, NY 13057 USA

Tel.: +1 (315) 414-0200
Fax: +1 (315) 414-0201
us-info@werma.com
www.werma.com

We are available for you from 8:00 a.m. to 5:00 p.m. EST Mondays through Fridays.
You can also send us a message at us-info@wema.com. We will process your query as quickly as possible.

2. Ordering

With WERMA you have various ordering options:

  • Ordering via fax
  • Ordering via E-mail
  • Ordering in the WERMA online shop

We would also be pleased to advise you on-site. Simply set a date with us right now!

Please note: you can order in our online shop if you have a valid sales tax identification number, independent of whether you are already a customer or are ordering with WERMA for the first time.

2.2 Order process

The WERMA ordering process is in five steps:
1.Select article
2.Your shopping cart
3.User data
4.Delivery and shipping
5.Checking
6.Confirmation


Select article

When you have located your desired article, specify the desired quantity on the product detail page and click on the 'To the shopping cart' button.

Your shopping cart

When you click on 'My shopping cart' the content of the shopping cart is displayed. You can see your selected articles again and modify the quantity if necessary.
In the shopping cart you can also supplement your own article numbers, delete products or add further products by entering the article number.
Below your selected products we refer you to our main catalogue; you can simply add this to the shopping cart with the 'Order as well' button.

If you have put everything you wanted to order into the shopping cart, click on the 'Proceed to checkout' button. Of course all data are processed in encrypted form for your security during the order process.

User data

Enter your personal data in the next step. Here it is specified whether you are purchasing from WERMA for the first time or whether you already have access.
-I am already a customer
If you already have a personal WERMA account we only need your E-mail address and confirmation by entering your password.

-I am a new customer
If you do not have a personal account please enter your data into the fields. The fields marked with an asterisk (*) are mandatory fields.
If you would like to set up a personal account with your order then please check the corresponding position. Your personal account is set up for you by entering a password. You can also open a personal account during further processing of your order as well.
If you would like to be informed in the future about the latest WERMA offers so as not to miss anything, then check the newsletter registration box.

Clicking the 'Next' button takes you to the next ordering step.

Delivery and shipping

In this part of your order you are given detailed information about availability and the precise delivery date for your selected articles. You can also enter a preferred delivery date or another delivery address, select your preferred shipper, and if required you can also specify express shipping.

In this step you can also specify the corresponding payment method.

Please observe our delivery and payment conditions. You can also find additional information in our General Terms and Conditions.

Check

The overview page once again shows you all of your order details as well as delivery and shipping conditions. Please check all of the data carefully and if necessary correct these with the 'Change' button.

Before sending your order, please read our General Terms and Conditions and confirm that you agree to these.

If everything is okay, send the order with 'Send order'.

Confirmation

After completing your order you receive an automatic order confirmation per E-mail.

2.3 Order status

In the 'My WERMA' section you can see the status of your order and track your package online. For this, click on the link for delivery tracking of the corresponding shipping company specified in your order confirmation.

2.4 Order overview

In the 'My WERMA' section you can see the status of your current orders at any time and track these online with the shipment tracking function.
You can see your order history, customer data and individual conditions and also register any complaints in the 'My WERMA' section.
What is the 'My WERMA' section?

How can I register?

3.

Delivery and shipping 

Product availability

Because our E-shop is connected to our SAP/R3 system, availability of the individual products can be displayed immediately.
As soon as you place a product in the shopping cart a renewed availability check is carried out. In this way, with every order step you have up-to-date information about the availability of your selected product.

Deviating delivery address

If you wish to send goods to an address other than the address on the invoice, then check the checkbox at the corresponding position and enter the desired delivery address.

Delivery deadline

Articles that can be delivered immediately are transferred to our shipper on the same / next day following your order and according to order input. No goods are shipped on Saturdays, Sundays or public holidays.
Please consult your order confirmation for the precise delivery date of your ordered article.

Preferred delivery date

If you would like to have your ordered articles sent on a specific date, then you can enter this in the 'Preferred delivery date' field. We will try our best to meet your preferred delivery date. Please be aware that this is not always possible. Please contact our customer service in case of queries concerning this.

Select shipper


We send with UPS.

For shipping, the following partners are available:

Within North America / Canada

Standard Based on your oder amount and destination*
Express Based on your oder amount and destination*

* Final costs will be calculated based on the final destination and shown during checkout. 

Express shipping

We offer you the option of express shipping of products. In this way you receive your delivery one work day after dispatch. Please note that for this your order must be received by us to 12 a.m. midday EST at the latest and dispatch is only on work days (no dispatch on Saturdays, Sundays or public holidays).

Please note that higher shipping costs are due for express shipping compared to standard shipping. These can be seen in your order confirmation.


Comments

If you would like to send the WERMA sales team a supplementary message or would like to communicate detailed specifications for your order, please enter these in the 'Comments' field.

If you have any questions or suggestions, you can of course contact us at any time per telephone, fax or E-mail.

4.

Payment methods

The following payment methods are available to you for purchasing at www.werma.com:

Credit card We accept Mastercard, Visa and American Express.


Visa, Mastercard


5.

Returns and complaints

In the 'My WERMA' section you can register your complaints and contact WERMA. Please describe your problem in as much detail as possible. We will process this and contact you as soon as possible.

6.

Further frequently asked questions

See the FAQs