Repairs and return shipments

WERMA Signaltechnik values highly the quality of its products and the satisfaction of our customers. Should you however have any reasons to wish to return products to us we request that you follow the instructions laid out below to ensure that your return is dealt with speedily and efficientlyy.


Returns Process

  1. In “My WERMA” (with Login) or in the section “Service and Support” (no Login required) fill in the details of your return. If you log in through “My Werma” you can also see your previous 20 orders and pull up the returns form with a single mouseclick.
  2. Send the returns note to WERMA.
  3. Print out the complete Returns Form and return with your goods.
  4. You will receive an Email confirmation of receipt of goods.

Conditions for return of goods

  • You are responsible for carrying carriage costs for returns. Returns without carriage paid will not be accepted by WERMA.
  • Orders incorrectly ordered must be returned undamaged and in their original packaging, fit for immediate resale.
  • All parts returned must be clean and free of contamination.
  • Customised made to measure products are excluded from this returns process.
  • Returns can only be made up to max 3 months from delivery date.
  • A handling charge of 20% of the goods value or a minimum charge of EUR 35 will be charged.
  • A minimum charge of EUR 35 will also be charged for any repair work requested.

Unless otherwise agreed our General Terms and Conditions of Sale (see will apply.

Please do not hesitate to contact us if you have further questions.

Thank you for your co-operation and we will undertake to deal with your return immediately.

Personal data

Product information

Item no.*
Delivery Note No.*
Reason for return*

Additional Information

Error Description*
Period of use*

Processing request *

*Information marked with an * is required