Hermes Einrichtungs Service relies on WeASSIST from WERMA
Efficiency boost in goods dispatch – greater productivity with smart signaling
Customer
Hermes Einrichtungs Service
Industry
Logistics
System solution
WeASSIST
Highlights
✔
Notifications sent directly to smartphones: The responsible manager is informed immediately
✔
Support at the touch of a button: Employees request help in a targeted manner and without wasting time
✔
Time savings: No more running around, saving time and effort and increasing productivity
Task
Hermes Einrichtungs Service GmbH & Co. KG handles thousands of shipments every day at its Ansbach location. Delays often occurred in the outgoing goods department because employees had to walk long distances to obtain approvals or assistance. Informal communication led to interruptions, stress, and reduced productivity.
Challenges at a glance:
- Long distances for approvals and support
- Interruptions and inefficient processes in the goods issue department
- Hectic working atmosphere and increased stress
"Before WeASSIST was introduced, it was like a fish market here—loud, uncoordinated, and with a lot of running around."
Shirley-Ann Dorsch, Lean Manager
Solution
With WeASSIST from WERMA, employees were able to request specific support at the touch of a button, while managers were immediately informed via smartphone or PC. The simple operation and visual signaling ensured rapid acceptance and smooth processes.
- Installation of signal towers with push-button operation in the goods issue area
- Real-time notification of the responsible persons via smartphone and PC
- Involvement of employees in the test phase to increase acceptance
„In the past, people used to run through the hall to get help – today they stay at their workstations, calmly press a button, and simply continue working.“
Roman Posen, Outbound Goods Team Leader
Result
After just a few weeks, there was a noticeable improvement: walking distances and interruptions were reduced, the hall was quieter, and the working atmosphere was more relaxed. Employees were able to concentrate on their tasks, while managers set specific priorities. WeASSIST increased efficiency, motivation, and satisfaction.
- Higher productivity and smoother processes
- Calmer, more relaxed working atmosphere
- Easy to use and high employee motivation
„I know I sound like a fan girl, but it's just the way it is: the system is incredibly simple and extremely effective at the same time."
Shirley-Ann Dorsch, Lean Manager
